1. American Medical Group Association. Visit-Specific Patient Satisfaction Survey, which is based on the VSQ-9, is available at http://www.amga.org/QMR/PSAT/survey_psat.asp.
2. Problems in using patient satisfaction data to assess the quality of care provided by primary care physicians;Barr;Journal of Clinical Outcomes Management,2000
3. The effects of physician communication skills on patient satisfaction, recall, and adherence;Bartlett;Journal of Chronic Disease,1984
4. Patient satisfaction in developing countries;Bernhart;Social Science & Medicine,1999
5. The relationship between patients’ satisfaction with their physicians and perceptions about interventions they desired and received;Brody;Medical Care,1989