Performance measurement of the after-sales service network—Evidence from the automotive industry-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Performance measurement of the after-sales service network—Evidence from the automotive industry

Published:2007-09 Issue:7 Volume:58 Page:698-708
ISSN:0166-3615
Container-title:Computers in Industry
language:en
Short-container-title:Computers in Industry

Author:

Gaiardelli Paolo,Saccani Nicola,Songini Lucrezia

Publisher

Elsevier BV

Subject

General Engineering,General Computer Science

Reference65 articles.

1. Go downstream—the new profit imperative in manufacturing;Wise;Harvard Business Review,1999

2. After the sale is over…;Levitt;Harvard Business Review,1983

3. How to make after sale services pay off;Bundschuh;The McKinsey Quarterly,2003

4. The secret life of factory service centers;Alexander;The McKinsey Quarterly,2002

5. Profiting from spare parts;Gallagher;The McKinsey Quarterly.,2005

Cited by 88 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Analyzing barriers to sustainable healthcare waste disposal: a hybrid decision-making framework;Benchmarking: An International Journal;2024-07-18

2. Post Sales Service Strategies and Small and Medium Enterprises Performance in Ibadan, Oyo State, Nigeria;Economics;2024-06-03

3. From data to success: The interplay between business analytics, individual net benefits, and firm performance;Procedia Computer Science;2024

4. The Effect of Perfectionism on Consumers’ Intentions to Purchase Imperfect Products;Behavioral Sciences;2023-03-18

5. A novel belief-based QFD-AHP model in interval type-2 fuzzy environment for lean after-sales service in automotive industry;International Journal of Lean Six Sigma;2023-01-10

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3