Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method-Reference-Cited by-同舟云学术

Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

Published:2002-11 Issue:1 Volume:143 Page:148-170
ISSN:0377-2217
Container-title:European Journal of Operational Research
language:en
Short-container-title:European Journal of Operational Research

Author:

Grigoroudis E.,Siskos Y.

Publisher

Elsevier BV

Subject

Information Systems and Management,Management Science and Operations Research,Modeling and Simulation,General Computer Science,Industrial and Manufacturing Engineering

Reference30 articles.

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3. Customers Satisfaction Council, 1995. Customer Satisfaction Assessment Guide. Motorola University Press, Schaumburg, IL

4. A review of the UTA multicriteria method and some improvements;Despotis;Foundation of Computing and Decision Science,1990

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