A DEMATEL method in identifying key success factors of hospital service quality

Author:

Shieh Jiunn-I,Wu Hsin-Hung,Huang Kuan-Kai

Publisher

Elsevier BV

Subject

Artificial Intelligence,Information Systems and Management,Management Information Systems,Software

Reference29 articles.

1. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country;Andaleeb;Soc. Sci. Med.,2001

2. Adapting the SERVQUAL scale to hospital services: an empirical investigation;Babakus;Health Serv. Res.,1992

3. The service-quality puzzle;Berry;Bus. Horiz.,1988

4. Encounter satisfaction versus overall satisfaction versus quality: the customer’s voice;Bitner,1994

5. What attributes determine quality and satisfaction with health care delivery?;Bowers;Health Care Manage. Rev.,1994

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