1. How ai is changing the face of customer service;Dermoudy,2018
2. How chatbots help;Barker;MHD Supply Chain Solut.,2017
3. A survey on dialogue systems: Recent advances and new frontiers;Chen;ACM SIGKDD Explor. Newsl.,2017
4. Neural approaches to conversational AI;Gao;Found. Trends Inf. Retr.,2019
5. Chatbots: An overview. Types, architecture, tools and future possibilities;Nimavat;Int. J. Sci. Res. Dev.,2017