Concept of service in the hospitality industry-Reference-Cited by-同舟云学术

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Concept of service in the hospitality industry

Published:1987-01 Issue:3 Volume:6 Page:131-138
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Barrington Melvin N.,Olsen Michael D.

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference20 articles.

1. Services grow while the quality shrinks;Business Week,1971

2. A boom that's causing trouble;U.S. News and World Report,1979

3. Over and over, its service with a snarl;U.S. News and World Report,1979

4. Editorial;Cassee;International Journal of Hospitality Management,1985

5. Where does the customer fit in a service operation?;Chase;Harvard Business Review,1978

Cited by 29 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia;Tourism Review;2023-12-12

2. Effects of Selected Positive Resources on Hospitality Service Quality: The Mediating Role of Work Engagement;Sustainability;2019-04-17

3. Impact of quality on estimations of hotel efficiency;Tourism Management;2017-08

4. Combined analysis of service expectations and perceptions in lodging industry through quality function deployment;Total Quality Management & Business Excellence;2016-02-23

5. Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality;International Journal of Productivity and Performance Management;2016-01-11

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