Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Author:
Affiliation:
1. School of Economics and Administrative Sciences, Department of Business, Başkent University, Ankara, Turkey
2. School of Engineering, Department of Industrial Engineering, Başkent University, Ankara, Turkey
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1147945
Reference88 articles.
1. Dimensions of service quality: a study in Istanbul
2. Measuring service quality in the hotel industry: A study in a business hotel in Turkey
3. Quality Function Deployment: The Role of Suppliers
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