A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis-Reference-Cited by-同舟云学术

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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

Published:2022-01 Issue: Volume:65 Page:30-48
ISSN:0889-4906
Container-title:English for Specific Purposes
language:en
Short-container-title:English for Specific Purposes

Author:

Van Herck Rebecca^ORCID,Decock Sofie,Fastrich Bridgit^ORCID

Funder

Universiteit Gent

Publisher

Elsevier BV

Subject

Linguistics and Language,Education,Language and Linguistics

Reference61 articles.

1. Analysing genre: Language use in professional settings;Bhatia,1993

2. Worlds of written discourse. A genre-based view;Bhatia,2004

3. Discourse on the move. Using corpus analysis to describe discourse structure;Biber,2007

4. Discourse analysis and corpus linguistics;Biber,2007

5. Identifying and analyzing rhetorical moves in philanthropic discourse;Biber,2007

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