“I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry-Reference-Cited by-同舟云学术

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“I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry

Published:2007-01 Issue:3 Volume:26 Page:308-326
ISSN:0889-4906
Container-title:English for Specific Purposes
language:en
Short-container-title:English for Specific Purposes

Author:

Forey Gail,Lockwood Jane

Publisher

Elsevier BV

Subject

Linguistics and Language,Education,Language and Linguistics

Reference48 articles.

1. Applying corpus linguistics in a health care context;Adolphs;Journal of Applied Linguistics,2004

2. Dealing with filipino workers;Andres,1997

3. Calling for help: language and social interaction in telephone helplines;Baker,2005

4. Managing language: the discourse of corporate meetings,1997

5. Thematic options and success in writing;Berry,1995

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1. A practitioner's commentary on C. Chan (2009): “Forging a link between research and pedagogy: A holistic framework for evaluating business English materials”;English for Specific Purposes;2024-04

2. Call Center Exchanges;The TESOL Encyclopedia of English Language Teaching;2024-01-12

3. A Pragmatic Analysis of Verbal Complaints in Recorded Conversations from the Saudi Ministry of Health Call Centre (937);Corpus Pragmatics;2023-04-10

4. Patient Complaints to the Saudi Medical Call Center: Representative Response Strategies;Health Communication;2023-03-27

5. Routine Calls for Information and Request Emails;Advances in (Im)politeness Studies;2023

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