Human resource management in a total quality organizational environment: Shifting from a traditional to a TQHRM approach

Author:

Cardy Robert L.,Dobbins Gregory H.

Publisher

Elsevier BV

Reference31 articles.

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2. The service encounter: Diagnosing favorable and unfavorable incidents;Bitner;Journal of Marketing,1990

3. Total quality and human resources management: Lessons learned from Baldridge Award-winning companies;Blackburn;Academy of Management Executive,1993

4. The manager's job: A paradigm shift of a new agenda;Bounds,1992

5. Employee Empowerment and HRM;Cardy;Personnel/Human Resources Division of the Academy of Management Newsletter,1992

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