The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis-Reference-Cited by-同舟云学术

The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis

Published:2021-01 Issue: Volume:114 Page:106527
ISSN:0747-5632
Container-title:Computers in Human Behavior
language:en
Short-container-title:Computers in Human Behavior

Author:

Filieri Raffaele,Galati Francesco,Raguseo Elisabetta

Funder

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference86 articles.

1. When quality signals talk: Evidence from the Turin hotel industry;Abrate;Tourism Management,2011

2. Trust in online hotel reviews across review polarity and hotel category;Banerjee;Computers in Human Behavior,2019

3. Being better vs. being different: Differentiation, competition, and pricing strategies in the Spanish hotel industry;Becerra;Tourism Management,2013

4. Local consumer review survey 2018. December 7, 2018;BrightLocal,2018

5. Key factors in guest satisfaction;Cadotte;Cornell Hotel and Restaurant Administration Quarterly,1988

Cited by 48 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Antecedents and consequences of perceived helpfulness of extremely positive and exaggerated reviews;Journal of Retailing and Consumer Services;2024-09

2. Visual information and appearance: The impact of visual attributes of user-generated photos on review helpfulness;Telematics and Informatics;2024-08

3. A Structural Path Analysis Bangladeshi SMEs’ Sustainability through Social Media Marketing;Sustainability;2024-06-26

4. How the reviewer’s historical ratings influence the review helpfulness?: focus on the extremity and negativity;Industrial Management & Data Systems;2024-06-25

5. Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis;JMIR Formative Research;2024-05-29