Application of humanization to survey chatbots: Change in chatbot perception, interaction experience, and survey data quality

Author:

Rhim Jungwook,Kwak Minji,Gong Yeaeun,Gweon GahgeneORCID

Funder

National Research Foundation of Korea

Ministry of Science, ICT and Future Planning

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference50 articles.

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3. Toward a more robust theory and measure of social presence: Review and suggested criteria;Biocca;Presence: Teleoperators and Virtual Environments,2003

4. Social desirability and survey;DeMaio;Surveying subjective phenomena,1984

5. The item count technique as a method of indirect questioning: A review of its development and a case study application;Droitcour;Measurement errors in surveys,2004

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