Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness-Reference-Cited by-同舟云学术

Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness

Published:2022-03 Issue:1 Volume:48 Page:102136
ISSN:0363-8111
Container-title:Public Relations Review
language:en
Short-container-title:Public Relations Review

Author:

Ndone James^ORCID,Park Jihye

Publisher

Elsevier BV

Subject

Marketing,Organizational Behavior and Human Resource Management,Communication

Reference88 articles.

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5. The effects of blame attributions and offender likableness on forgiveness and revenge in the workplace;Bradfield;Journal of Management,1999

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