Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control

Author:

Claeys An-Sofie,Cauberghe Verolien,Vyncke Patrick

Publisher

Elsevier BV

Subject

Marketing,Organizational Behavior and Human Resource Management,Communication

Reference20 articles.

1. When in Rome? The effects of spokesperson ethnicity on audience evaluation of crisis communication;Arpan;Journal of Business Communication,2002

2. Accounts, excuses, and apologies: A theory of image restoration strategies;Benoit,1995

3. Image repair discourse and crisis communication;Benoit;Public Relations Review,1997

4. Four components of the Rotter internal–external scale: Belief in a difficult world, a just world, a predictable world, and a politically responsive world;Collins;Journal of Personality and Social Psychology,1974

5. An analytic framework for crisis situations: Better responses from a better understanding of the situation;Coombs;Journal of Public Relations Research,1998

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