1. How do the news media say crises? A content analysis of crisis communication research;An;Public Relations Review,2009
2. Illusions of anger;Averill,1993
3. Cho, S. H. (2007). The role of moral judgment in an external public's evaluation of an organization's crisis: Moral judgment as a mediator or moderator of affective response influencing blame and organizational image. Unpublished doctoral dissertation, University of Alabama.
4. The negative communication dynamic;Coombs;Journal of Communication Management,2007
5. An empirical investigation of the impact of negative public publicity on consumer attitudes and intention;Griffin;Advances in Consumer Research,1991