Diversity of Human Resources and Development in the Organization

Abstract

Effective management of people is crucial for the success of any organization. It is important to consider the factors that affect employees’ behavior at work; individual differences and characteristics play a significant role in this. Organizations often assume that everyone is the same and will behave rationally in the face of change. However, people’s behavior differs due to variations in personal characteristics, background, and the environment in which they were brought up. In addition, there are differences in ability, intelligence, personality, and other factors. The failure to embrace diversity effectively can adversely affect both employees and customers. Therefore, companies must concentrate on holistic strategies to address broader human resource issues and value-diverse employees. Customers are “partial” employees of service organizations and play a significant role in service production. Thus, managing both full-time and “partial” employees (i.e., customers) is essential using diverse managerial strategies.