Abstract
While it is recognised that effective health care
teams are associated with quality patient care, the
literature is comparatively sparse in defining the
outcomes of effective teamwork. This literature
review of the range of organisational, team and
individual benefits of teamwork complements an
earlier article which summarised the antecedent
conditions for (input) and team processes (throughput)
of effective teams. This article summarises the
evidence for a range of outcome measures of
effective teams. Organisational benefits of teamwork
include reduced hospitalisation time and
costs, reduced unanticipated admissions, better
accessibility for patients, and improved coordination
of care. Team benefits include efficient use of
health care services, enhanced communication
and professional diversity. Patients report benefits
of enhanced satisfaction, acceptance of treatment
and improved health outcomes. Finally, team members
report enhanced job satisfaction, greater role
clarity and enhanced well-being. Due to the inherent
complexity of teamwork, a constituency model
of team evaluation is supported where key stakeholders
identify and measure the intended benefits
of a team.
Cited by
139 articles.
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