Affiliation:
1. Czestochowa University of Technology
Abstract
In the paper the method for assessing the quality of professional services in the B2C (business to cus-tomer) and B2B (business to business) systems has been presented. The quality evaluation is ana-lyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcon-tractor (dental technician). The quality management model in the context of B2C and B2B coopera-tion has been emphasized.
Cited by
6 articles.
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