What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments

Author:

Sharp Brian1,Johnson Jordan1,Hamedani Azita1,Hakes Emilia1,Patterson Brian1

Affiliation:

1. University of Wisconsin School of Medicine and Public Health, BerbeeWalsh Department of Emergency Medicine, Madison, Wisconsin

Funder

Agency for Healthcare Research and Quality

Publisher

Western Journal of Emergency Medicine

Subject

General Medicine,Emergency Medicine

Reference24 articles.

1. Office GP. Patient Protection and Affordable Care Act [PL 111-148] and Healthcare and Education Reconciliation Act of 2010 [PL 111-152]. 2013. Available at: https://www.gpo.gov//fdsys/pkg/PLAW-111publ148/pdf/PLAW-111publ148.pdf. Accessed May 25, 2016.

2. Services CfMaM. Special open door forum: Hospital Value-Based Purchasing proposed rule overview for facilities, providers, and suppliers. 2011. Available at: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/downloads/0210_Slides.pdf. Accessed May 25, 2016.

3. Chang JT, Hays RD, Shekelle PG, et al. Patients’ global ratings of their health care are not associated with the technical quality of their care. Ann Intern Med. 2006;144(9):665-72.

4. Fenton JJ, Jerant AF, Bertakis KD, et al. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012;172(5):405-11.

5. Farley H, Enguidanos ER, Coletti CM, et al. Patient satisfaction surveys and quality of care: an information paper. Ann Emerg Med. 2014;64(4):351-7.

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