1. Crossing the Quality Chasm: A New Health System for the 21st Century,2001
2. Centers for Medicare and Medical Services. HCAHPS fact sheet (CAHPS Hospital Survey) August 2013. Available at: http://www.hcahpsonline.org/files/August%202013%20HCAHPS%20Fact%20Sheet2.pdf. Published August 2013. Updated September 5, 2013. Accessed November 13, 2013.
3. Government Printing Office. Patient Protection and Affordable Care Act [PL 111-148] and Healthcare and Education Reconciliation Act of 2010 [PL 111-152], March 23, 2010. US Government Printing Office Web site. Available at: http://www.gpo.gov/fdsys/pkg/PLAW-111publ148/pdf/PLAW-111publ148.pdf. Published March 23, 2013. Accessed November 20, 2013.
4. Medicare Program; request for information to aid in the design and development of a survey regarding patient experiences with emergency department care. Document citation: 77 FR 71600. Docket number: CMS-4169-NC. Pg 71600-71601. Available at: https://www.federalregister.gov/articles/2012/12/03/2012-29104/medicare-program-request-for-information-to-aid-in-the-design-and-development-of-a-survey-regarding. Published December 3, 2012. Accessed November 22, 2013.
5. American College of Emergency Physicians. Patient Satisfaction Surveys Policy Statement September 2010. Available at: http://www.acep.org/Clinical—Practice-Management/Patient-Satisfaction-Surveys/. Accessed March 5, 2014.