Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.-Reference-Cited by-同舟云学术

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Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.

Published:2007 Issue:4 Volume:92 Page:893-908
ISSN:1939-1854
Container-title:Journal of Applied Psychology
language:en
Short-container-title:Journal of Applied Psychology

Author:

Ferrin Donald L.,Kim Peter H.,Cooper Cecily D.,Dirks Kurt T.

Funder

State University of New York

University of Southern California

Publisher

American Psychological Association (APA)

Subject

Applied Psychology

Link

http://psycnet.apa.org/journals/apl/92/4/893.pdf

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