The balanced scorecard framework-A case study of patient and employee satisfaction-Reference-Cited by-同舟云学术

The balanced scorecard framework-A case study of patient and employee satisfaction

Published:2008-04 Issue:2 Volume:33 Page:145-155
ISSN:0361-6274
Container-title:Health Care Management Review
language:en
Short-container-title:

Author:

Lorden Andrea,Coustasse Alberto,Singh Karan P.

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Strategy and Management,Health Policy,Leadership and Management

Reference25 articles.

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4. The silent killer of strategy implementation and learning.;Beer;Sloan Management Review,2000

5. Marketing to older patients: Perceptions of service quality.;Brand;Health Marketing Quarterly,1997

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