Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard-Reference-Cited by-同舟云学术

Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard

Published:2022-04-19 Issue:2 Volume:35 Page:215-241
ISSN:1049-5142
Container-title:Journal of Nonprofit & Public Sector Marketing
language:en
Short-container-title:Journal of Nonprofit & Public Sector Marketing

Author:

de Vasconcelos Cleiton Rodrigues¹^ORCID,de Carvalho Raíssa Souto Maior Corrêa¹^ORCID,de Melo Fagner José Coutinho¹^ORCID,de Medeiros Denise Dumke¹^ORCID

Affiliation:

1. Production Engineering Department, Universidade Federal de Sergipe, Recife, Brazil

Funder

CAPES

Publisher

Informa UK Limited

Subject

Marketing

Link

https://www.tandfonline.com/doi/pdf/10.1080/10495142.2022.2066598

Reference80 articles.

1. A hands‐on experience of the voice of customer analysis in maternity care from Iran

2. The Meaning of Balanced Scorecards in the Health Care Organisation

3. An application of integrating SERVQUAL and Kano's model into QFD for logistics services

4. Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

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