Improve patient satisfaction with a bit of Mystery
Author:
Publisher
Ovid Technologies (Wolters Kluwer Health)
Subject
Leadership and Management
Reference1 articles.
Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. A Comprehensive Investigation to Examine the Preferences and Satisfaction Levels of Outpatients in Relation to the Quality of Services Provided by Hospitals in the Vellore District;2023 Intelligent Computing and Control for Engineering and Business Systems (ICCEBS);2023-12-14
2. Patients Satisfaction Towards The Services Of The Hospitals With Reference To Vellore District, Tamilnadu;J PHARM NEGAT RESULT;2022
3. The role of learning and customer orientation for delivering service quality to patients;Journal of Health Organization and Management;2010-08-10
4. Mystery Shopping in der Gesetzlichen Krankenversicherung – Einsatz von Testkäufern zur Qualitätssicherung;Zeitschrift für die gesamte Versicherungswissenschaft;2008-04-10
5. The balanced scorecard framework-A case study of patient and employee satisfaction;Health Care Management Review;2008-04
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