The Value of Patientsʼ Handwritten Comments on HCAHPS Surveys-Reference-Cited by-同舟云学术

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The Value of Patientsʼ Handwritten Comments on HCAHPS Surveys

Published:2014-01 Issue:1 Volume:59 Page:31-47
ISSN:1096-9012
Container-title:Journal of Healthcare Management
language:en
Short-container-title:Journal of Healthcare Management

Author:

Huppertz John W.,Smith Robert

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Strategy and Management,Health Policy,General Medicine,Leadership and Management

Reference29 articles.

1. Customer Satisfaction and Word of Mouth

2. Deriving the Pricing Power of Product Features by Mining Consumer Reviews

3. What Drives Immediate and Ongoing Word of Mouth?

4. Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix

Cited by 34 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions;Journal of Pediatric Nursing;2024-05

2. Health Equity in the Veterans Health Administration From Veterans’ Perspectives by Race and Sex;JAMA Network Open;2024-02-19

3. Mother Angel or Swiss Knife?;Springer Series in Design and Innovation;2023-12-01

4. Patient Comments on the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) Survey Reflect Improvements in Provider Behaviors From Coaching;Journal of Healthcare Management;2023-06-19

5. Valoriser e-Satis : nouvelle méthode d'analyse de l'Expérience Patient;Revue d'Épidémiologie et de Santé Publique;2023-06

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