Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana
Author:
Publisher
AOSIS
Subject
Strategy and Management,Business and International Management
Reference99 articles.
1. Customer delight in a retail context: investigating delightful and terrible shopping experiences
2. Delight and the grateful customer: beyond joy and surprise
3. To Delight, or Not to Delight? This is the Question Service Firms Must Address
4. Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
Cited by 4 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Economic and non-economic satisfaction as interlocking constructs in B2B sales relationships;South African Journal of Business Management;2024-04-11
2. From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model;IEEE Access;2024
3. A relationship marketing perspective on delight, its antecedents and outcomes in a banking context;European Business Review;2023-02-20
4. Conceptual model of key predictors and consequences of customer satisfaction;Anali Ekonomskog fakulteta u Subotici;2023
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