Insights from the co-creation process in communities of practice for urban water management

Abstract

This article presents a practical case of a co-creation process within the framework of the European project Digital Water City (DWC). DWC sought to address the context and challenges of water in Europe with a participatory approach of co-creation as an integral part of Communities of Practice. To situate the concepts within their theoretical framework, the different approximations of co-creation and Communities of Practice are examined. The article analyzes the ways in which they have been used and applied in DWC as well as the ways in which the project has managed to articulate them at different levels. It discusses what has been done so far, whether the objectives related to co-creation have been achieved, what its added value to the project was, and the possible obstacles and successes. In order to gather this information, five case studies are presented and illustrated with a questionnaire that was carried out with the cities, researchers and key innovators. Results show that DWC´s co-creation process succeeded in incorporating end-users’ needs into the development of the digital solutions created, giving them a constructive role in the value-creation process, and bringing together different stakeholders from public and private sectors as well as researchers. It was also highlighted that the process and its format need to be adapted to each specific context and a culture of co-creation needs first to be established. The co-creation process and the DWC CoPs also raise governance questions and create new partnerships.