Evaluating the Impact of Facility Management Credentials

Abstract

ABSTRACT The field of facility management (FM) has existed alongside other related fields, such as engineering and construction, yet its place within traditional education pathways is less formalized than is the case with other areas of the built environment. As such, those seeking entry into the profession will discover that it is largely undefined and a function of experience, with many professionals looking to supplement their experience with credentials and continuing education to better prepare themselves for advancement in the FM profession. To better understand and evaluate the impact and value of FM credentials in the industry and for its members, data were collected through two online international surveys of FM professionals and FM organizations. The research was commissioned by the International Facility Management Association (IFMA). The results indicate that FM professionals experience value in attaining a credential, and their employers also benefit. The return on investment of the IFMA credentials was calculated to be 15:1 over five years.