Outcomes In Two Massachusetts Hospital Systems Give Reason For Optimism About Communication-And-Resolution Programs

Author:

Mello Michelle M.1,Kachalia Allen2,Roche Stephanie3,Niel Melinda Van4,Buchsbaum Lisa5,Dodson Suzanne6,Folcarelli Patricia7,Benjamin Evan M.8,Sands Kenneth E.9

Affiliation:

1. Michelle M. Mello () is a professor of law at Stanford Law School and a professor of health research and policy at Stanford University School of Medicine, in California.

2. Allen Kachalia is an associate professor of medicine at Harvard Medical School and chief quality officer at Brigham Health, both in Boston, Massachusetts.

3. Stephanie Roche is a quality analyst at Beth Israel Deaconess Medical Center, in Boston.

4. Melinda Van Niel is a project manager at Beth Israel Deaconess Medical Center.

5. Lisa Buchsbaum was a project manager at Beth Israel Deaconess Medical Center at the time this research was conducted. She is now a patient safety program manager at Regions Hospital, in St. Paul, Minnesota.

6. Suzanne Dodson was a project manager at Baystate Medical Center, in Springfield, Massachusetts, at the time this research was conducted. She is now retired.

7. Patricia Folcarelli is interim vice president for health care quality at Beth Israel Deaconess Medical Center.

8. Evan M. Benjamin is a professor of medicine at Tufts University School of Medicine, in Boston, and senior vice president at Baystate Health, in Springfield.

9. Kenneth E. Sands was senior vice president at Beth Israel Deaconess Medical Center at the time this research was conducted. He is now chief epidemiologist and chief patient safety officer at HCA, in Nashville, Tennessee.

Publisher

Health Affairs (Project Hope)

Subject

Health Policy

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