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Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

  • Published:2020 Issue: Volume: Page:
  • ISSN:1556-5068
  • Container-title:SSRN Electronic Journal
  • language:en
  • Short-container-title:SSRN Journal

Author:

Lu Vinh,Wirtz Jochen,Kunz Werner H.,Paluch Stefanie,Gruber Thorsten,Martins Antje,Patterson Paul

Publisher

Elsevier BV

Reference98 articles.

1. What should we want from a robot ethic;P M Asaro;International Review of Information Ethics,2006

2. Reconfiguring boundary relations: robotic innovations in pharmacy work;M Barrett;Organization Science,2012

3. Learning to work with intelligent machines;M Beane;Harvard Business Review,2019

4. What difference does a robot make? The material enactment of distributed coordination;M Beane;Organization Science,2015

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1. Asynchrony enhances uncanniness in human, android, and virtual dynamic facial expressions;BMC Research Notes;2023-12-11

2. Human-Robot Collaboration – Managing the Integration of Service Robots in the Frontline;Forum Dienstleistungsmanagement;2023

3. Semantic Temporal Object Search System Based on Heat Maps;Journal of Intelligent & Robotic Systems;2022-12

4. 30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry;International Journal of Contemporary Hospitality Management;2022-11-28

5. Exploring Potential and Acceptance of Socially Intelligent Robot;Intelligent Scene Modeling and Human-Computer Interaction;2021
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