The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them
Author:
Publisher
Elsevier BV
Subject
General Earth and Planetary Sciences,General Environmental Science
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1. How return policy leniency affects customer patronage in online retailing: moderating roles of novelty seeking and collectivism;Journal of Data, Information and Management;2024-08-22
2. Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions;Omega;2023-06
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