How return policy leniency affects customer patronage in online retailing: moderating roles of novelty seeking and collectivism
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Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s42488-024-00136-x.pdf
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3. Agarwal R, Karahanna E (2000) Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MISQ 24:665. https://doi.org/10.2307/3250951
4. Ajzen I (1991) The Theory of Planned Behavior.pdf. Organ Behav Hum Decis Process 50:179-211
5. Ajzen I (2002) Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior. J Appl Soc Psychol 32:665–683
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