1. Informationstechnologische Perspektiven von CRM
2. Dod Business Systems Modernization -Navy ERP Adherence to Best Business Practices Critical to Avoid Past Failures;Addison-Wesley;GAO United States Government Accountability,2005
3. Public Sector Reengineering: Applying Lessons Learned in the Private Sector to the US Department of Defense;T R Gulledge;Business Process Change: Reengineering Concepts,1995
4. Using ARIS to Manage SAP Interoperability