1. Quality counts in services too;L L Berry;Business Horizons,1985
2. A service quality model and its marketing implications;C Gr�nroos;European Journal of Marketing,1984
3. Measuring the quality of recreation services;K J Mackay;Journal of Park and Recreation Administration,1990
4. Quality is more than making a good product;H Takeuchi;Harvard Business Review,1983
5. A conceptual model of service quality and its implications for future research;A Parasuraman;Journal of Marketing,1985