Enhancing Customer Loyalty through Artificial Intelligence (AI), Internet of Things (IoT), and Big Data Technologies: Improving Customer Satisfaction, Engagement, Relationship, and Experience

Author:

Rane Nitin

Publisher

Elsevier BV

Subject

General Earth and Planetary Sciences,General Environmental Science

Reference71 articles.

1. The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty;C Prentice;Journal of Hospitality Marketing & Management,2020

2. Customer loyalty assessment in Malaysian Islamic banking using artificial intelligence;Z M E Kishada;Journal of theoretical and applied information technology,2016

3. Artificial intelligence, marketing management, and ethics: their effect on customer loyalty intentions: a conceptual study;F M Mgiba;The Retail and Marketing Review,2020

4. Leveraging Predictive Modeling, Machine Learning Personalization, NLP Customer Support, and AI Chatbots to Increase Customer Loyalty;N Patel;Empirical Quests for Management Essences,2020

5. Internet services: customer relationship (CRM) using internet of things (IoT);M Zare;Journal of Management Information and Decision Sciences,2021

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