The Impact of after Sales Services on Customer Satisfaction: Special References to LG Electronics Products, Sri Lanka-Reference-Cited by-同舟云学术

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The Impact of after Sales Services on Customer Satisfaction: Special References to LG Electronics Products, Sri Lanka

Published:2015 Issue: Volume: Page:
ISSN:1556-5068
Container-title:SSRN Electronic Journal
language:en
Short-container-title:SSRN Journal

Author:

Nivethika V.,Yoganathan Duwaraka

Publisher

Elsevier BV

Reference27 articles.

1. Customer pattern search for after-sales service in manufacturing;J S Ahn;Expert Systems with Applications,2009

2. The secret life of factory service centers;W L Alexander;McKinsey Quarterly,2002

3. Impact of after sale service characteristics on customer satisfaction;A I Choudhary;Information Management and Business Review,2011

4. How After Sales service quality dimensions affectcustomer satisfaction;F Alireza;African Journal of Business Management,2011

5. The role of after-sales service in international marketing;G Asugman;Journal of International Marketing,1997

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