Affiliation:
1. Jhulelal Institute of Technology, Nagpur, India
Abstract
Machine learning is a subtype of artificial intelligence in which computers use algorithms to learn from data and discover patterns, a capacity that businesses may exploit in various ways to improve customer service. Machine learning (ML) is improving nearly every function and process automation by enabling operational optimisation. As a result, it improves customer service, speeds up work, lessens errors, and improves accuracy. Customer service is one area of the company that might benefit from machine learning. Natural language processing and sentiment analysis are two technologies that can help businesses better understand how to respond to consumer comments and queries.