Hospitality Industry 5.0

Abstract

The hospitality sector 5.0 aspires to integrate technology into service marketing, human resource management, and hotel operations in order to give visitors a seamless and useful customer experience. Artificial intelligence, the internet of things, blockchain technology, collaborative robots, chatbots and sensors, contactless automation, mobile technology, augmented reality, virtual reality, big data, cloud computing, 6 G and beyond, as well as machine-to-machine communication, are all part of the hospitality industry 5.0. When automated technologies, intelligent devices, and intelligent systems converge with human intelligence, hospitality 5.0 will be born. It aims to provide additional contributions to the field of technological use in hospitality and tourism and thereby offers a strong knowledge base. Therefore, all people involved in the study's implementation might benefit from its findings in order to better understand and meet the requirements and expectations of both customers and employees through the use of technology.