Abstract
This narrative evaluates the dimensions associated with job satisfaction for hotel employees in the 21st century. The extensive literature review and meta-analysis explores the various facets encompassing job satisfaction and job insecurity including depersonalization, stress, burnout, and turnover intention for hotel workers with a focus on front desk employees. The analysis reviews the impact of work environment and work culture as it correlates to job satisfaction and job insecurity, determining an engaging, empowering, and fun culture often offsets negative emotions associated with front desk work at a hotel. The chapter also provides an assessment of how an employee receiving negative career feedback can correlate with negative career outcomes, and how leadership can utilize career pathways to increase employee retention. Finally, the chapter identifies practical tactics to utilize within a hotel operation to reduce voluntary separation by offering targeted benefit packages while also keeping employes engaged, satisfied, and excited about their roles.