Impact of Workplace Incivility on Employees' Attitudinal and Behavioral Outcomes at the Workplace

Author:

Saini Ishpreet Kaur1ORCID,Akhouri Anuja2ORCID

Affiliation:

1. Jagran Lakecity University, Bhopal, India

2. Indian Institute of Management, Jammu, India

Abstract

The impact of workplace incivility cannot be exaggerated, nor it can be ignored. Academic researchers have demonstrated in their study that 71% of the employees had faced incivility in past five years wherein the fellow court personnel were the instigators and workplace incivility is a source of job stress. Studies have reported that 78% of respondents had experienced supervisor incivility and 8% had gone through co-worker incivility. The stress released from incivility is not only within the workplace, but it is also taken home by the employees to their family domain which causes family antipathy. Haun suggested that incivility has negative impact over work and family domains as well. Employees who experience incivility hide their knowledge, and also retaliate the treatment they are given in workplace. On the days when employees are treated with uncivil behaviour, they tend to have a higher level of stress.

Publisher

IGI Global

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