Affiliation:
1. University of Missouri-Kansas City, USA
Abstract
Artificial intelligence (AI)-driven chatbots have established themselves as standard front-line solutions for companies looking to update consumer experiences while maximizing client engagement. Chatbots have become a crucial component of a company's customer-centric operations because of their fast replies, round-the-clock assistance, and ability to comprehend user inquiries. This chapter will describe the function of chatbots as customer service representatives and some of the benefits they offer to organizations. There will also be a discussion of the present difficulties facing the industry in integrating these conversational bots.
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