Effective Knowledge Management Using Wikis

Abstract

This paper presents a discussion and in-depth exploration of using Wikis for providing support to, and for the effective maintenance of, knowledge management systems. Specific issues, considerations, and relevant areas for which Wikis can be most effective are addressed. This includes identifying both strengths and weaknesses of Wikis as they apply to the various types of knowledge management requirements, including information capture, retention, dissemination, updating, and security concerns. A conceptual and research framework of the major impacts, challenges, and issues is also presented, as well as areas for future research.