Human Resource Development as a Tool to Enhance Knowledge to Thrive in VUCA Situations

Abstract

This chapter explores the challenges presented by the rapidly changing political, socio-economic, and technological landscape, often characterized as volatile, uncertain, complex, and ambiguous (VUCA). The chapter centers on the significance of HRD training initiatives in improving the knowledge and adaptability of employees. It uses a case study that takes place during the COVID-19 pandemic to explore how a private university incorporated technology into its learning management system. The study investigates how university personnel were trained in technology skills, knowledge management, and the integration of new technical systems into the university's educational framework. This case study provides insights into the wider impact of HRD in bolstering an organization's resilience in volatile, uncertain, complex, and ambiguous (VUCA) settings.