A Systems Theory Approach to Electronic Voting Complexity

Abstract

Information and Communication Technologies are being evaluated as an efficient and effective way to modernize the electoral process. These initiatives have initially been met with skepticism, as a number of affecting fields operate in concert, to structure what is perceived as the dimensions of electronic voting. This chapter adds to the existing body of knowledge on e-voting, while attempting to exorcise complexity and reevaluate under a perspicacious vision, the conflictual issues, by adopting a methodology with the ability to tackle highly unstructured problem settings. For this, systems theory is employed to provide a framework for perceiving and analyzing highly complex systems in an interdisciplinary method, as well as for designing within and for them. In this context, electronic voting is identified as a ’soft’ ill-structured human activity system, and soft systems thinking is applied to bring about improvement by resolving complex issues and providing a clearer perspective of related interdependencies.