An Evaluation Framework to Assess E-government Systems

Abstract

Evaluating e-government systems is a difficult task involving multi-faceted perspectives. Although a review of the literature discovers several e-government evaluation frameworks, numerous shortcomings still exist. The objective of this chapter is to propose a formative and holistic framework to remedy the current research gaps. The formative position of the evaluation framework ensures the evaluation objective achievement, and the holistic approach ensures completeness and continuity of the evaluation process. The framework can be used as a template for researchers and practitioners to assess e-government projects. The authors demonstrate the applicability and practicability of the framework by applying it to the Korean Government-for-Citizen (G4C) project.