Social Media Tools Adoption and Use by SMEs

Author:

Wamba Samuel Fosso1,Carter Lemuria2

Affiliation:

1. NEOMA Business School, Mont-Saint-Aignan, France

2. North Carolina A & T State University, USA

Abstract

Despite the recent increase in the adoption and use of social media tools to support firm operations, very little empirical research focusing on small- and medium-sized enterprises (SMEs) has been conducted to-date. The aim of this study is to fill this knowledge gap by investigating SME adoption of social media tools. In particular, we assess the impact of organizational, manager and environmental characteristics on SME utilization of the Facebook Events Page. To test our proposed research model, we administered a survey to 453 SME managers. Results of a hierarchical logistic regression indicate that firm innovativeness, firm size, manager's age and industry sector all have a significant impact on social media adoption. Implications for research and practice are discussed.

Publisher

IGI Global

Reference57 articles.

1. Anonymous. (2012). Social media time-saving tips for SME's. Retrieved July 12, 2012, from http://socialmediatoday.com/node/502275

2. Measuring the gender gap on the Internet.;B.Bimber;Social Science Quarterly,2000

3. Information Systems Innovations Adoption and Diffusion Among SMEs

4. Organisational determinants of information technology adoption and implementation in SMEs: The case of family and cooperative firms

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