A Measurement-Based E-Government Portals' Maturity Model

Abstract

E-government portals are playing an important role in facilitating the citizens' life. The e-government services can be executed by citizens without any time and location constraints, which results in great benefits for them. Therefore, governments should pay a special attention when designing, developing and maintaining their e-government portals. In order to achieve this, they need to follow worldwide e-government portals' best practices that would contribute in the enhancement of the portals' quality. Moreover, such best practices can be used to benchmark or rank the portals by measuring the presence of those best practices. This issue is addressed in this chapter by proposing a measurement based e-government portals' maturity model to help governments identify their portals' maturity stage and also provide guidelines and recommendations to move to an upper stage of maturity.