An E-Government Portal Maturity Model

Abstract

E-government portals are now playing an important role in facilitating citizens' lives by executing services at any time and from any location. Such a way of providing services results in great benefits for citizens and agencies, particularly within the COVID-19 pandemic context. Over the past few years, a number of best practices have been identified for designing and developing e-government portals but have been documented piecewise across the literature. A key approach to facilitating access to such best practices is their integration into a structured maturity model tailored to a domain of application. A digital twin is a digital representation of a physical object or system. However, data from the e-government, which is a part of what is called smart city, can be transferred to a digital twin to work with other data from other systems, such as IoT systems. Thus, these insights can be used to make better decisions.