Investigating Critical Success Factors Affecting ERP Implementation in Chinese and Pakistani Enterprises

Abstract

Carrying with itself the most effective, efficient & cross-functional integrative capabilities, the importance in adoption & usage of ERP systems has significantly increased in vibrant and dynamically responding business settings of today. This study attempts to present the ERP system’s implementation success in terms of organizational impact, on time and under allocated budget by qualitatively examining relationship of each of the identified critical success factors (CSFs) to project’s implementation success in enterprises of a developing country, China, by using validated responses from 12 organizations, using a questionnaire survey approach. Summary of survey’s results are then presented in a tabular form to get a clearer view of the impact of CSFs during ERP system implementation. Findings confirm that 10, 9 and 1 out of the 20 proposed factors that are identified from the literature are critical, least critical & not critical respectively. Findings are then compared, in brief, with the enterprises of another developing country, Pakistan, to check for the similarities & differences. This study intends to enrich understanding on the most significant factors to trim down chances of failure regarding ERP project implementation success and is anticipated to contribute to the on hand body of knowledge in this regard.