Investigating the Integration of Quality Management Systems Into Management Information Systems

Abstract

This study investigates integrating quality management systems (QMS) into an organization's management information system (MIS) and the risks involved in this integration. Quality management is a serious concern among organizations in the developing world, including Nigeria. Customers and investors gravitate to where there are quality products and services. Multiple case study research method was applied; this involves three organizations within Adamawa state in Nigeria. The three organizations examined for this study operated in three different economic sectors: educational, service industry, and manufacturing. Two IS theories adopted were IS success model and the technology acceptance model (TAM). After the data analysis, the initial research model was redesigned, and a new construct was added. The study revealed that the organization investigated runs MIS and QMS as separate systems but was confident that integrating the two management systems would help manage quality.